DELIVERY INFORMATION

SHIPPING INFORMATION – INDIA 

We at Wanderlust  know how important it is to receive your purchased products in the finest condition and on time. So we use a large network of couriers to deliver your products to you as early as possible. We are as excited as you to receive your Wanderlust order!

• • Depending upon the location, the product is delivered to you in 3-8 workings days after it has been dispatched from our warehouse.
  • Shipping for all orders within India is.
  • Porter Facility (Delhi NCR) 🚚 : We offer a porter (wefast/ bozo) service for customers in Delhi- NCR, making it easier for you to receive your orders hassle-free & quickly. If you’d like to book a porter for delivery, please get in touch with us:
    • • 📩 Email: [email protected]
      • 📞 WhatsApp:
      • 📸 Instagram DM:
  • Note: Porter service availability depends on location and time slot. And is chargeable as on actuals.
  • Cash on Delivery (COD) – Delhi NCR 💵 : We also provide Cash on Delivery (COD) service for orders in Delhi, Noida, and Gurgaon.
    • • COD is available for selected pin codes.
      • COD orders are not eligible for cancellation once shipped.
      • Please ensure you have the exact amount ready at the time of delivery.
  • For any queries, feel free to contact us! ✨
  • Timeline of processing is as mentioned in every products description : for all custom – made orders , we do need the time mentioned – please check the same at the time of ordering. 

 

Countery Name
USA	Upto 500gms Rs 2150 Addl 500gms Rs 500
Dubai	Upto 500gms Rs 1050 Addl. 500gms Rs 350
South Africa	Upto 500gms Rs 2950 Addl 500gms Rs 450
Malaysia	Upto 500gms Rs 1150 Addl 500gms Rs 300
Germany	Upto 500gms Rs 2350 Addl 500gms Rs 450
Canada	Upto 500gms Rs 2550 Addl 500gms Rs 500
New Zealand	Upto 500gms Rs 3350 Addl 500gms Rs 450
Australia	Upto 500gms Rs 1850 Addl 500gms Rs 300
UK	Upto 500gms Rs 1250 Addl 500gms Rs 400
Nepal	Upto 500gms Rs 950 Addl 500gms Rs 350
Singapore	Upto 500gms Rs 1050 Addl 500gms Rs 350
Hong kong	Upto 500gms Rs 1050 Addl 500gms Rs 350
Bahrain	Upto 500gms Rs 2450 Addl 500gms Rs 450
Taiwan	Upto 500gms Rs 1950 Addl 500gms Rs 450
Bangladesh	Upto 500gms Rs 1050 Addl 500gms Rs 250
Ireland	Upto 500gms Rs 1850 Addl 500gms Rs 450
Bhutan	Upto 500gms Rs 2450 Addl 500gms Rs 350

• • Each garment is draped and fitted differently. The fit depends on the cut, fabric and styling of each garment.
  • Orders are mailed out within 48 hours upon payment verification excluding Sunday (As courier companies do not operate on sundays), Tuesdays (our weekly off) & public holidays.
  • Delivery is trackable and 100% insured.
  • The customer or addressee (anyone living at the address) will be required to sign for the package at the door.
  • Our courier partners will make contact the shipping number provided on the time of delivery. Failing to receive or attend to the calls will result in your order being returned back to our warehouse.
  • If you have placed an order with multiple items, please note that your items may arrive in multiple shipments.
  • The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays. If any delay, please get in touch with us.
  • Your orders will only be processed and packed during the operation hours. Please note, our store is closed on Tuesdays (exclusive of Public Holidays).
  • Production & Dispatch Note : We make every effort to ensure your order is processed and dispatched within the timeline mentioned on the product page. For orders from our Custom Made or Pre-Order collections, each piece is specially produced after your order is placed. While we strive to adhere to the estimated dispatch timeline, occasional delays may occur due to circumstances beyond our control, such as production timelines, fabric availability, artisan schedules, embroidery or fabrication processes, quality checks, or other manufacturing-related factors. We request your understanding and patience should such situations arise. We truly appreciate your patience and understanding, as every piece is thoughtfully made with care rather than mass-produced. 
•  
  • We  ensure every order is packed carefully and dispatched within the stated processing timeline. Once an order has been handed over to our courier partner, the shipment is managed by their logistics network. While most orders are delivered smoothly, unforeseen situations such as transit delays, weather disruptions, operational issues, incorrect routing, or shipments being misrouted by the courier partner may occasionally occur. These situations are beyond our control. If the shipping address and contact details provided by the customer are complete and accurate, and the shipment experiences a significant delay, is misrouted, or is confirmed lost due to the courier partner’s error, we will take full responsibility for resolving the issue. After verification with the courier partner: * If the ordered product or fabric is available, we will dispatch a fresh replacement order at the earliest possible opportunity. A new tracking number will be shared once the replacement has been shipped. * If the same product or fabric is no longer available and we are unable to remake or reship the order, a full refund will be processed for the undelivered order. Please note that replacement decisions are made only after the courier partner confirms that the shipment has been lost, undeliverable, or cannot be recovered. During this verification period, we request your patience as courier investigations may take a few working days. We sincerely appreciate your understanding that courier transit issues, weather conditions, transportation disruptions, and operational delays are external factors beyond our control. However, we are committed to ensuring that every genuine case is resolved fairly and as quickly as possible. please be rest assured that we are there to assist you, and will get the parcel delivered.
  • Customers are requested to ensure that someone is available to receive the parcel at the shipping address and that the contact details provided at the time of placing the order are accurate and reachable. If a shipment is returned to us by the courier partner due to any of the following reasons, including but not limited to: * Refusal to accept the parcel. * Customer unavailable at the time of delivery despite delivery attempts. * Failure to answer courier calls or respond to delivery attempts. * Incorrect, incomplete, or unreachable address or contact details. * Any other reason attributable to the recipient.the shipment will be treated as a Return to Origin (RTO). In such cases, orders are not eligible for cancellation or refund. If the customer wishes to have the order shipped again, fresh shipping and handling charges as applicable at the time of re-dispatch must be paid before the parcel is sent again. Re-dispatch will be processed only after the returned parcel has been received back by us and the applicable shipping charges have been cleared.

• • How long will it take for the order to reach me? Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of shipping, it takes about 4-7 days for domestic orders and 15 -20 days for international orders to reach you – there can be delays from shipping company – in some odd cases

• • What can I do if my order dispatch is delayed? We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please  write to us at [email protected] , we will resolve your issues asap. 

• • My order has been shipped. Can I track it? For orders within India, once your order has been dispatched, you will receive an email (if you have placed an order on our website) with the details of the tracking number and the courier company that is processing your order
  • If the order is placed on WhatsApp or instagram – please text to get your tracking delays
    You can track the status of your package 24 hours after your order is dispatched from our warehouse.
  • Prepaid express shipping orders take upto 2 business days. please email us ;: [email protected] to know more – chargeable as per the invoice provided by DTDC. 
  • We take 2-4 working days to ship international orders from our end.
  • Cash on delivery is not available 

Please read our shipping and cancellation policy carefully before placing an order. There is no cancellation – if there are any transit delays by courier partner – please allow time to fix the issue.

International Shipping Charges

For all international orders, the shipping amount charged at checkout is an approximate shipping estimate .. Final courier charges may vary depending on:

* Destination country
* Parcel weight and volume
* Courier partner rates
* Government fuel surcharge revisions
* Custom modifications or additional packaging requirements

Please note that international courier charges are determined by the shipping companies and are subject to change based on fuel surcharge revisions and government-regulated logistics costs, which are beyond our control.

In cases where the actual courier cost exceeds the amount paid at checkout, the customer will be informed prior to delivery dispatch completion and will be required to pay the remaining balance amount as per the courier invoice.

The balance amount can be paid through:

* Direct payment link
* Bank transfer
* GPay / UPI payment

Courier invoice proof can also be shared upon request.

Indian Shipping Alternative

If customers find international shipping charges higher than expected, they may alternatively provide an Indian delivery address. The order can then be shipped domestically within India as per applicable shipping terms. Free domestic shipping.

Cancellation & Refund Policy

Once an order has been placed and processed, cancellations and refunds are strictly not possible.

By placing an order on our website, customers acknowledge and agree to these terms and conditions.

We request all customers to review shipping timelines, international courier estimates, and order details carefully before confirming purchase.

CUSTOMS & DUTIES

The customs and duties for international customers will be borne by customer, it can not be estimated by us before or after placing and order with us. Also we can not assure you if the particular order needs to pay or not, its totally not under our control.

SELF-COLLECTION

• • Please email us at [email protected] with your order number to inform us if you wish to opt for self-collection upon order confirmation.
  • Do collect your order within 3 working days upon confirmation email.
  • If the order is not collected within 3 working days, we will mail the order to the shipping address stated.
  • Self-collection is only available 1 day after order is made.

CANCELLATION

 orders are not eligible for cancellation.

The customer agrees not to dispute the decision made by Wanderlust By Sahiba and accept The Wanderlust by Sahiba’s decision regarding the cancellation.

CANCELLATION BY Wanderlustbysahiba 

Please note that there may be certain orders that we are unable to accept/fulfill and must cancel.

We reserve the right at our sole discretion to refuse or cancel any order for any reason.

Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also require additional verification or information before accepting any order.

If the order is delayed due to mis-routing, weather disruptions, operational issues etc by courier company – allow us time to fix the issue – we will assist and re dispatch a new order (if need be) or get the same parcel routed correctly asap – but please allow time for the same , some issues of transit are beyond our control

We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

The whole order amount including any delivery charges will be refunded to the customer if the order is canceled or lost in transit by us.

The customer agrees not to dispute the decision made by Wanderlust by sahiba and accept wandelust by sahibas decision regarding the cancellation.